Terms and Conditions
On the day of your wedding, your chosen limousine will be fully valeted prior to leaving our premises and travelling to the pick-up address, however, we can not guarantee that the car will be 100% ‘perfectly clean’ if there are adverse weather conditions, which can cause ‘fresh’ deposits on the vehicles. In the event of inclement weather we accept no responsibility for this.
It is the responsibility of the customer to verify that the published details, dates, times and addresses are correct on our ‘Confirmation Form’ and all bookings are accepted based upon the times and itinerary stated therein.
Vehicles will be automatically reserved for a period of 7 days from first contact between the customer and ourselves, any and all due deposits must be paid within that time and bookings are not ‘confirmed’ until the due deposit has been paid. Please note, deposits are non-refundable.
The full due-balance on your booking must be received at least 31 days prior to the confirmed hire date, or by the due date specified in your booking form. Any cancellations must be made in writing and received by us, no later than 31 days prior to the confirmed hire date, or the date specified in your booking form, if a cancellation is received within 31 days of the hire date, the full due-balance will still be payable.
If the client fails to make payment of the final balance by the specified due date, this will be deemed as a cancellation of the booking. The booking will then be cancelled and the remaining balance will still be payable.
In the unlikely event that we are unable to complete the booking for reasons beyond our control, an alternative vehicle will be offered or 100% refund given (minus our actual costs). Beyond this we will not be liable.
Every care is taken to maintain our historic vehicles in excellent condition, in the unlikely event that the vehicle booked is unable to complete the engagement owing to mechanical failure, accident or any other cause whatsoever, then whilst we will endeavour to provide a satisfactory alternative and/or return any prepaid deposits or hire charges, no liability will be accepted by us for any consequential loss.
Although we will endeavour to meet deadlines we accept no responsibility for any delays, however caused.
No responsibility will be accepted for restrictions relating to vehicle access at any location.
The customer is responsible for the conduct of all passengers, the driver may terminate the booking at his discretion if the customer or passengers cause excessive delays, are disorderly or, in the drivers judgment, are unfit to travel. The driver may refuse to transport passengers or luggage if the vehicle is overloaded.
Although our vehicles have large boots, we find it advisable for you to have friends or family transport your luggage and belongings to venues, in the event you do decide to use your chosen wedding car for transportation of these items, responsibility for these items will be the customer’s.
Confirmations of any and all bookings are subject to the customer accepting all the above terms and conditions, once the initial deposit has been paid, this constitutes acceptance of our terms and conditions.
For piece of mind on your Wedding day, we always recommend that you arrange for someone to act as your back up car, someone who would be happy to step in and drive you, should any unforseen problems occur.This should be a wedding guest, as they would be close at hand during the day, or friend and you would need there Mobile phone number with you, for contact on the day. Although we do have our alternative Limousine to use, this would take time to arrive, and someone who is close, would certainly keep the wedding timings in place.This advise is designed to give an alternative option for you should you need it.
In the unlikely event that the car 'failed to proceed' (broke-down) on the confirmed hire date, we would attempt to get another vehicle to the location as soon as possible or, if we are unable to get one of our vehicles to you, arrange alternative transportation for you and offer a 100% refund minus our actual costs.
All Wedding Car & Limousine / Executive Car hire will feature a £35.00 additional waiting time charge per hour for waiting periods in excess of 15 minutes over contracted times.
For pickup / collections made between 23:00 – 06:00 an additional surcharge of £10.00 will be included in hire price.
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